Shipping & Returns

Delivery Timeframes

At SLEEQ, we’re committed to providing smooth, reliable shipping so your hair essentials arrive safely and ready to elevate your look ✨ While we always aim for timely delivery, shipping times may occasionally be affected by factors outside of our control.

Standard Shipping Process
-Order Processing: Orders are processed on the next business day, Monday through Friday, excluding holidays.
-Shipping Confirmation: Once your order ships, you’ll receive a confirmation email with your tracking number.
Shipping Time: Delivery within the United States typically takes 7–15 business days after shipment. Delays may occasionally occur during peak seasons, holidays, or due to carrier issues.

At this time, SLEEQ Hair ships within the United States only.
Please note that shipping timelines are estimates and cannot be guaranteed. Weather conditions, carrier delays, holidays, or other unforeseen events may impact delivery times.

Tracking Your Order
Once your order has shipped, you’ll receive a tracking number via email that allows you to monitor your shipment directly through the carrier’s website.

Please allow up to 48 hours for tracking updates to appear after your order has been shipped.

Handling Delays
We understand that shipping delays can be frustrating. If your order experiences a delay, we’ll do our best to keep you updated via email whenever possible.
Our team works closely with shipping carriers to ensure your order arrives as quickly and safely as possible.

Lost, Stolen, or Delivered Packages
Customer satisfaction is extremely important to us at SLEEQ Hair. If you experience any issues with your order, please contact our support team and we’ll be happy to assist you.
Once a package has left our facility and is marked as “delivered” by the carrier, SLEEQ Hair is not responsible for lost or stolen packages.

If your tracking information shows your order was delivered but you cannot locate it, we recommend contacting the shipping carrier directly using your tracking number.

For added security, we recommend shipping to a safe and secure location. While we’re happy to assist with filing a carrier claim when appropriate, reimbursement is not guaranteed and is subject to the carrier’s policies.
If a package is returned to us due to an incorrect or incomplete address entered at checkout, we will contact you to confirm the correct address. Additional shipping fees may apply to reship the package.

Returns & Exchanges
Due to hygiene and safety reasons, SLEEQ Hair does not accept returns or exchanges on opened, worn, used, installed, or altered hair products.
This includes, but is not limited to, hair care products, and hair accessories.

Eligible Returns
We accept returns within 14 days of delivery for items that are:
Unused, unworn, and unopened
In original packaging
With all tags, seals, bands, and protective packaging intact
Purchased directly from [Brand Name]

To be eligible for a return, the product must be in the exact condition it was received.

Non-Returnable Items
The following items are non-refundable and cannot be exchanged:
Opened or used serum, oils, or any consumable products.
Opened hair care products, styling products, or accessories
Items with removed tags, seals, bands, or original packaging
Final sale or clearance items
Gift cards or promotional/free items

Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:
📧 support@sleeqhair.com

Please include:
Your order number
Clear photos of the item and packaging
A clear unboxing video showing the issue
Once reviewed, we’ll gladly send a replacement or issue a refund where applicable.

Please note that we cannot guarantee a replacement or refund for damaged, defective, or incorrect items without proper proof of the issue.

Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving the wrong item or a defective product.
We recommend using a trackable shipping service when returning an eligible item. [Brand Name] is not responsible for returns lost in transit.

Seller Protection
By placing an order with [Brand Name], you agree to this Shipping & Returns Policy. While we strive to deliver all orders promptly and accurately, unforeseen delays or carrier-related issues may occasionally occur.
Filing a chargeback without first contacting us to resolve the issue may result in a denied chargeback. We are committed to working with our customers directly to ensure fair and satisfactory resolutions.