Returns

Returns & Exchanges
Due to hygiene and safety reasons, SLEEQ Hair does not accept returns or exchanges on opened, worn, used, installed, or altered hair products.
This includes, but is not limited to, hair care products, and hair accessories.

Eligible Returns
We accept returns within 14 days of delivery for items that are:
Unused, unworn, and unopened
In original packaging
With all tags, seals, bands, and protective packaging intact
Purchased directly from SleeqHair.com

To be eligible for a return, the product must be in the exact condition it was received.

How to start a return

Please contact us within 7 days of delivery at:
📧 support@sleeqhair.com

Please include:
Your order number
Clear photos of the item and packaging
A clear unboxing video showing the issue
Once reviewed, we’ll gladly send a replacement or issue a refund where applicable.


Non-Returnable Items
The following items are non-refundable and cannot be exchanged:
Opened or used serum, oils, or any consumable products.
Opened hair care products, styling products, or accessories
Items with removed tags, seals, bands, or original packaging
Final sale or clearance items
Gift cards or promotional/free items

Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:
📧 support@sleeqhair.com

Please include:
Your order number
Clear photos of the item and packaging
A clear unboxing video showing the issue
Once reviewed, we’ll gladly send a replacement or issue a refund where applicable.

Please note that we cannot guarantee a replacement or refund for damaged, defective, or incorrect items without proper proof of the issue.

Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving the wrong item or a defective product.
We recommend using a trackable shipping service when returning an eligible item. Sleeq Hair is not responsible for returns lost in transit.