Shipping
Delivery Timeframes
At SLEEQ, we’re committed to providing smooth, reliable shipping so your hair essentials arrive safely and ready to elevate your look ✨ While we always aim for timely delivery, shipping times may occasionally be affected by factors outside of our control.
Standard Shipping Process
-Order Processing: Orders are processed on the next business day, Monday through Friday, excluding holidays.
-Shipping Confirmation: Once your order ships, you’ll receive a confirmation email with your tracking number.
Shipping Time: Delivery within the United States typically takes 7–15 business days after shipment. Delays may occasionally occur during peak seasons, holidays, or due to carrier issues.
Delivery outside the United States typically takes 7–9 business days after shipment. Delays may occasionally occur during peak seasons, holidays, or due to carrier issues.
Please note that shipping timelines are estimates and cannot be guaranteed. Weather conditions, carrier delays, holidays, or other unforeseen events may impact delivery times.
Tracking Your Order
Once your order has shipped, you’ll receive a tracking number via email that allows you to monitor your shipment directly through the carrier’s website.
Please allow up to 48 hours for tracking updates to appear after your order has been shipped.
Handling Delays
We understand that shipping delays can be frustrating. If your order experiences a delay, we’ll do our best to keep you updated via email whenever possible.
Our team works closely with shipping carriers to ensure your order arrives as quickly and safely as possible.
Lost, Stolen, or Delivered Packages
Customer satisfaction is extremely important to us at SLEEQ Hair. If you experience any issues with your order, please contact our support team and we’ll be happy to assist you.
Once a package has left our facility and is marked as “delivered” by the carrier, SLEEQ Hair is not responsible for lost or stolen packages.
If your tracking information shows your order was delivered but you cannot locate it, we recommend contacting the shipping carrier directly using your tracking number.
For added security, we recommend shipping to a safe and secure location. While we’re happy to assist with filing a carrier claim when appropriate, reimbursement is not guaranteed and is subject to the carrier’s policies.
If a package is returned to us due to an incorrect or incomplete address entered at checkout, we will contact you to confirm the correct address. Additional shipping fees may apply to reship the package.
Seller Protection
By placing an order with SLEEQ Hair, you agree to this Shipping & Returns Policy. While we strive to deliver all orders promptly and accurately, unforeseen delays or carrier-related issues may occasionally occur.
Filing a chargeback without first contacting us to resolve the issue may result in a denied chargeback. We are committed to working with our customers directly to ensure fair and satisfactory resolutions.