Refund policy
30-Day Return Window
We have a 30-day return policy. This means that you have 30 days after receiving your item to request a return.
To start a return, please contact us at support@sleeqhair.com with your order number and a brief description of your request. Items sent back to us without first requesting and receiving return authorization will not be accepted.
If your return is accepted, we will send you instructions on how and where to return your package, together with a return shipping label where applicable.
Change-of-Mind Returns and Hygiene Requirements
For hygiene and consumer-safety reasons, products eligible for a change-of-mind return must be unopened, unused, in their original sealed packaging, and in the same condition in which they were received. You will also need the receipt or other proof of purchase.
Because our personal-care and hair-styling products come into direct contact with hair and skin, we cannot accept a change-of-mind return for an item that has been opened, unsealed, used, or otherwise removed from its original sealed packaging. This includes, where applicable, hair-care products, cosmetic products, serums, and hair-styling products or tools.
This policy helps us ensure that every customer receives a new, unused, and uncompromised product while protecting product quality, hygiene, and customer safety.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. Contact us as soon as possible at support@sleeqhair.com if your item is defective, damaged in transit, or if you received the wrong item. We will review the issue and work to make it right.
The hygiene restrictions above do not prevent you from contacting us about a product that is defective, damaged on arrival, or incorrect. We may ask for photos, videos, or other information needed to assess the issue and determine an appropriate resolution.
Non-Returnable Items
The following items are not eligible for return, except where an item is defective, damaged on arrival, incorrect, or where applicable law requires otherwise:
•Any personal-care, cosmetic, hair-care, or hair-styling item that has been opened, unsealed, or used;
•Sale or clearance items;
•Gift cards;
•Custom, personalized, or special-order items;
•Perishable goods; and
•Hazardous materials, flammable liquids, or gases.
If you have a question about whether a specific item is eligible for return, please contact us before sending it back.
Exchanges
The fastest way to obtain another item is to request a return for an eligible item. Once the return is accepted, you may place a separate order for the item you would like instead.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may have a statutory right to cancel or return your order within 14 days of delivery, without giving a reason. To exercise that right, the item must be returned unused, with tags where applicable, and in its original packaging, together with proof of purchase.
For sealed goods that are not suitable for return for health-protection or hygiene reasons, the right of withdrawal may no longer apply once the item has been unsealed after delivery, to the extent permitted by applicable law. Nothing in this policy limits any mandatory consumer rights that apply to you.
Refunds
Once we receive and inspect an approved return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund.
Product Safety and Hygiene
We take product quality, hygiene, and consumer safety seriously. The U.S. Food & Drug Administration explains that cosmetic firms are responsible for marketing safe products and that product handling, use, applicators, and storage conditions can affect product safety and shelf life. Our unopened-product return requirement is designed to help protect the quality and hygiene of products provided to every customer.
For additional information, please visit the following FDA resources: